Operations

Leading a network of successful franchises across Australasia requires an intricate understanding of how each business operates, including the multiple disciplines necessary to ensure industry compliance.
Providing inspired leadership throughout every line of business starts with our dedicated Operations team. Made up of professionals in Human Resources, Finance and Franchise Service, our team help promote a culture that encourages morale and performance as well as the development and implementation of operational policies and procedures.
By collaboratively analysing practical management situations, our team are able to make effective recommendations that result in enjoyable and safe working environments as well as successful business practices.
We provide a complete suite of documents, forms and templates for on-boarding and management of franchisees. This includes application forms, orientation checklists, renewal letters and invoicing templates.
Ensuring a new franchisee hits the ground running with their new brand requires a detailed orientation process. Our proven procedures help new offices set up their operations  quickly, as well as learn about our suppliers, and how to navigate our training and technology systems.
Being a part of two of the most recognised identities in real estate in the world allows us to access relevant insights that ensure we are leading in innovation and abreast of industry changes that may impact the way businesses operate.